Overview:
Nova Plastic Surgery and Dermatology is seeking an experienced, professional, and organized Front Desk Coordinator/Concierge to join our team. This full-time position offers the opportunity to work in a fast-paced, dynamic environment where you will play a critical role in ensuring a smooth, efficient, and exceptional patient experience. As the first point of contact for patients, your professionalism and attention to detail will set the tone for their experience with our practice.
Key Responsibilities:
- Answer a multiple-line phone system, directing calls, and providing excellent customer service to patients and callers.
- Schedule appointments for providers across both Nova Plastic Surgery and Dermatology and SkinLab.
- Convert new leads into appointments and ensure proper follow-up on potential patients.
- Maintain an organized, efficient, and pristine front office environment.
- Support front office tasks such as patient check-in/check-out, collecting payments, and ensuring proper documentation.
- Collaborate with other team members to ensure smooth daily operations and excellent patient care.
- Maintain confidentiality and adhere to all HIPAA and compliance standards.
Required Qualifications:
- Associate's degree or 5+ years in a similar role
- Prior experience in a medical front office, receptionist, or administrative role.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Strong attention to detail, with the ability to prioritize tasks.
- Professional demeanor and appearance with a customer-focused attitude.
- Experience with scheduling software or electronic medical records (EMR) systems is preferred.
- Ability to handle a high volume of phone calls and manage patient requests with efficiency.
Work Environment:
- Fast-paced, patient-focused environment.
- Must be comfortable working in both Nova Plastic Surgery and Dermatology and SkinLab locations.
- Strong emphasis on a positive, professional, and supportive team dynamic.
Additional Requirements:
- Must be available to work weekends (at least one weekend per month).
- Strong commitment to providing a high level of patient experience and care.
- 3 Professional References
If you are passionate about providing excellent service in a fast-paced, high-energy medical environment and are committed to upholding the highest standards of professionalism, we would love to hear from you. Apply today to join the Nova Plastic Surgery and Dermatology Team!