Job Overview:
NOVA Plastic Surgery and Dermatology is one of the leading aesthetic practices in the region. We are committed to providing an exceptional level of care to our patients and investing in the growth of our staff. We are seeking to hire a full-time Front Desk Coordinator; this individual will join our diverse team to provide outstanding customer service in a fast-paced setting.
Responsibilities:
- Be a great first impression for the practice by demonstrating excellent phone skills and becoming a reputable source of information regarding our services and medical-grade skincare products.
- Provide excellent customer service in-person, over the phone, and via email.
- Receive and direct phone calls, accurately schedule appointments, securely take payments, check patients in and out, obtain necessary patient information, manage patient records in accordance with HIPAA, ensure all forms and consents are completed, and assist with patient referrals.
- Serve beverages to patients and maintain a tidy waiting area.
- Assist patients purchasing retail products and maintain inventory in-store and online.
- Participate in ongoing education and staff development.
Qualifications:
- Bachelor's Degree Preferred
- Customer service experience
- Strong interest in skincare and aesthetics with a passion for helping others
- Ability to communicate clearly and effectively with patients and staff while maintaining a friendly and positive demeanor
- Ability to work well in a fast-paced environment
- Exceptional attention to detail and interpersonal skills
- Outstanding multitasking skills; able to handle multiple tasks, projects, and priorities effectively and professionally
- Computer proficiency and willingness to learn new platforms as required
Benefits:
- $17-$20 hourly starting pay (based on experience)
- Health benefits with HSA/FSA options
- 401K Plan
- Paid time off
- Receive retail products as gratis
- Growth potential
To apply, please submit your resume and a cover letter (applications without a cover letter are less likely to get an interview). We review applications and invite select applicants to a virtual interview followed by an interview in the office.